Remote desktop control has become an absolute staple of any network environment, whether performing maintenance or troubleshooting and whether the environment is inwards or outwards facing! Quickly being able to jump in on systems within an office structure and perhaps updates, upgrades, or resolve issues saves a great deal of time and effort for everyone. First and foremost you obviously save time in not having to move to the computer itself – in a building with dozens of floors or hundreds of computers, this alone can help enormously, especially if you consider the ability to work on multiple computers at once via remote!
On the customer side of things remote allows an extremely simple way to not only see what the customer or client is seeing, but also to show them, first hand, the method to whatever madness they are trying to figure out. It can often be difficult to explain things just the right way, and as they say a picture – or in this case a real-time showing live on their screen – is worth a thousand words!
But there’s a lot to it when it comes to remote software. On the most basic level such programs allow connection from one computer to another and provides some level of control on the destination system. For some environments this may be all the functionality that’s really needed, but even then you’d surely want some level of encryption unless you were running on a purely internal network!
You may also have need of the ability to quickly transfer a file, such as a patch or a script to resolve an issue, quickly to the machine being worked on. Some computer users would freak out if their computer were suddenly taken control of, and some features as simple as a prompt to allow control can go a long way towards setting their mind at ease – and not all remote software offers that ability! We’ll take a look at a couple different options below, specifically Dameware and RealVNC, side by side, to see what they have to offer.
RealVNC has three versions available – RealVNC Free, RealVNC Personal, and RealVNC Enterprise, all of which are covered below.
|Dameware||RealVNC Free||RealVNC Personal||RealVNC Enterprise|
|Supported operating systems||Windows XP SP2 or above, Windows Server 2003, 2008, 2008R2, 2012, 2012R2, Exchange 2003||Windows 2000 and up, Windows Server 2003, 2008, 2008R2, 2012, 2012R2; Linux; Mac OSX; Android; iOS||Windows 2000 and up, Windows Server 2003, 2008, 2008R2, 2012, 2012R2; Linux; Mac OSX; Android; iOS||Windows 2000 and up, Windows Server 2003, 2008, 2008R2, 2012, 2012R2; Linux; Mac OSX; Android; iOS|
server, and listening
|Client, server, and listening||Client, server, and listening||Client, server, and listening|
|Built-in encryption||Flexible, RC4, 3DES, and AES-256 as well as smartcard support as well||✗||AES-256||AES-256|
|Remote/Local file transfer||✔||✗||✔||✔|
|Export network service||✔||✗||✗||✗|
|Requests permission to access||Flexible||✔||✔||✔|
|Remote admin support (logs, event viewer, task manager, etc.)||✔||✗||✔||✔|
|Drag and drop file transfer||✔||✗||✔||✔|
|Browser-based access||Via webapp||✔||✔||✔|
|Active Directory integration||✔||✗||✔||✔|
|Mobile app administration||✔||✔||✔||✔|
|Download Free Trial||Visit Site||Visit Site||Visit Site|
Differing needs and differing environments mean that some individuals might be more than fine working with something as feature-restricted as RealVNC Free, but a lot of those features that are stripped out aren’t even available in the personal nor enterprise version, which means that Dameware sneaks ahead in several key ways towards really standing out as an excellent choice for remote desktop management!